Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Go Back to List Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Technology used in this occupation:
	Word processing software

Tasks
	Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
	Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
	Locate and attach appropriate files to incoming correspondence requiring replies.
	Open, read, route, and distribute incoming mail or other materials and answer routine letters.
	Complete forms in accordance with company procedures.
	Make copies of correspondence or other printed material.
	Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
	Learn to operate new office technologies as they are developed and implemented.
	Maintain scheduling and event calendars.
	Schedule and confirm appointments for clients, customers, or supervisors.

Skills
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Speaking - Talking to others to convey information effectively.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Time Management - Managing one's own time and the time of others.
	Service Orientation - Actively looking for ways to help people.
	Coordination - Adjusting actions in relation to others' actions.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Knowledge
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $54,829.00 $26.36  $18.56  $20.50 - $30.59  Bridgeport/Stamford $58,393.00 $28.08  $20.03  $22.80 - $32.00  Danbury $52,143.00 $25.07  $17.46  $19.30 - $30.13  Hartford $53,280.00 $25.62  $18.10  $20.04 - $30.05  New Haven $57,742.00 $27.77  $19.44  $22.34 - $31.87  New London/Norwich $51,792.00 $24.90  $17.97  $20.02 - $29.66  Waterbury $49,396.00 $23.75  $17.26  $18.91 - $26.94  Torrington $51,152.00 $24.59  $17.84  $19.34 - $28.26

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   2595   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.