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Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. |
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Technology used in this occupation: |
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Word processing software |
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Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. |
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Receive payment and record receipts for services. |
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Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. |
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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. |
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Hear and resolve complaints from customers or the public. |
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File and maintain records. |
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Transmit information or documents to customers, using computer, mail, or facsimile machine. |
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Schedule appointments and maintain and update appointment calendars. |
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Analyze data to determine answers to questions from customers or members of the public. |
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Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. |
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Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking - Talking to others to convey information effectively. |
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Service Orientation - Actively looking for ways to help people. |
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Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
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Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
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Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
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Coordination - Adjusting actions in relation to others' actions. |
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Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Time Management - Managing one's own time and the time of others. |
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Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
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Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
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Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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(Please note that some searches may not produce any results.) |
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These occupations usually require a high school diploma.
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Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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Statewide |
$40,419.00 |
$19.43 |
$14.91 |
$15.49 - $22.17 |
Bridgeport/Stamford |
$41,742.00 |
$20.07 |
$15.44 |
$15.97 - $22.72 |
Danbury |
$38,694.00 |
$18.60 |
$14.48 |
$15.11 - $20.71 |
Hartford |
$39,552.00 |
$19.02 |
$14.74 |
$15.29 - $21.77 |
New Haven |
$41,483.00 |
$19.95 |
$14.80 |
$15.38 - $23.08 |
New London/Norwich |
$38,829.00 |
$18.67 |
$14.41 |
$15.11 - $20.98 |
Waterbury |
$39,159.00 |
$18.82 |
$15.05 |
$15.88 - $21.73 |
Torrington |
$38,911.00 |
$18.71 |
$14.93 |
$15.72 - $20.92 |
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Employment in this occupation is expected to grow about as fast as average, and the number of annual openings will offer excellent job opportunities. |
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