Office Clerks, General Go Back to List Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Technology used in this occupation:
	Word processing software

Tasks
	Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
	Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
	Answer telephones, direct calls, and take messages.
	Compile, copy, sort, and file records of office activities, business transactions, and other activities.
	Complete and mail bills, contracts, policies, invoices, or checks.
	Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
	Compute, record, and proofread data and other information, such as records or reports.
	Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
	Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
	Review files, records, and other documents to obtain information to respond to requests.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Time Management - Managing one's own time and the time of others.
	Service Orientation - Actively looking for ways to help people.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Coordination - Adjusting actions in relation to others' actions.

Knowledge
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $45,212.00 $21.73  $15.71  $16.96 - $24.72  Bridgeport/Stamford $46,411.00 $22.31  $16.58  $18.09 - $24.67  Danbury $44,200.00 $21.25  $15.41  $16.56 - $24.45  Hartford $45,801.00 $22.02  $15.60  $16.87 - $25.39  New Haven $45,316.00 $21.78  $15.75  $17.02 - $24.78  New London/Norwich $44,995.00 $21.63  $15.33  $16.60 - $24.71  Waterbury $42,434.00 $20.40  $14.82  $15.37 - $23.17  Torrington $42,992.00 $20.67  $15.34  $16.20 - $23.37

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   3143   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.