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Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts. |
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Technology used in this occupation: |
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Accounting software |
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Receive payments and post amounts paid to customer accounts. |
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Locate and monitor overdue accounts, using computers and a variety of automated systems. |
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Record information about financial status of customers and status of collection efforts. |
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Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. |
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Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. |
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Advise customers of necessary actions and strategies for debt repayment. |
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Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. |
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Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. |
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Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. |
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Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. |
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Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking - Talking to others to convey information effectively. |
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Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
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Persuasion - Persuading others to change their minds or behavior. |
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Negotiation - Bringing others together and trying to reconcile differences. |
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Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
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Writing - Communicating effectively in writing as appropriate for the needs of the audience. |
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Coordination - Adjusting actions in relation to others' actions. |
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Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
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Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
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(Please note that some searches may not produce any results.) |
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These occupations usually require a high school diploma.
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Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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Statewide |
$56,575.00 |
$27.20 |
$20.19 |
$22.24 - $29.56 |
Bridgeport/Stamford |
$58,558.00 |
$28.16 |
$19.96 |
$21.69 - $31.22 |
Hartford |
$56,565.00 |
$27.20 |
$20.66 |
$23.38 - $29.81 |
New Haven |
$54,953.00 |
$26.42 |
$20.35 |
$23.42 - $27.93 |
New London/Norwich |
$54,891.00 |
$26.39 |
$18.74 |
$21.54 - $29.37 |
Waterbury |
$51,441.00 |
$24.73 |
$20.30 |
$23.09 - $26.68 |
Torrington |
$54,023.00 |
$25.98 |
$20.88 |
$23.17 - $30.64 |
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Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer good or favorable job opportunities. |
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