Concierges Go Back to List Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Technology used in this occupation:
	Accounting software

Tasks
	Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
	Make travel arrangements for sightseeing or other tours.
	Receive, store, or deliver luggage or mail.
	Perform office duties on a temporary basis when needed.
	Pick up and deliver items or run errands for guests.
	Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
	Arrange for the replacement of items lost by travelers.
	Arrange for interpreters or translators when patrons require such services.
	Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
	Provide directions to guests.

Skills
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Coordination - Adjusting actions in relation to others' actions.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $35,203.00 $16.92  $14.87  $15.09 - $17.60  Bridgeport/Stamford $36,363.00 $17.48  $15.45  $15.68 - $17.75  Hartford $35,819.00 $17.23  $14.97  $15.10 - $17.66  New Haven $34,795.00 $16.73  $15.02  $15.23 - $18.08  Torrington $31,837.00 $15.30  $14.58  $14.58 - $14.58

Related Occupations
	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
	Hotel, Motel, and Resort Desk Clerks
	Interviewers, Except Eligibility and Loan
	Library Assistants, Clerical
	Receptionists and Information Clerks
	Reservation and Transportation Ticket Agents and Travel Clerks
	Dispatchers, Except Police, Fire, and Ambulance
	Customer Service Representatives
	Retail Salespersons
	Medical Records and Health Information Technicians

	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.