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Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. |
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Technology used in this occupation: |
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Network conferencing software |
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. |
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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. |
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Check to ensure that appropriate changes were made to resolve customers' problems. |
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Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. |
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Refer unresolved customer grievances to designated departments for further investigation. |
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Determine charges for services requested, collect deposits or payments, or arrange for billing. |
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Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. |
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Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. |
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Solicit sales of new or additional services or products. |
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Review insurance policy terms to determine whether a particular loss is covered by insurance. |
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Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
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Speaking - Talking to others to convey information effectively. |
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Service Orientation - Actively looking for ways to help people. |
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Reading Comprehension - Understanding written sentences and paragraphs in work related documents. |
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Persuasion - Persuading others to change their minds or behavior. |
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Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
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Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. |
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Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
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Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. |
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Time Management - Managing one's own time and the time of others. |
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
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English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
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Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
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Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
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Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
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Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
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Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
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Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
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Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
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(Please note that some searches may not produce any results.) |
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These occupations usually require a high school diploma.
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Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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Statewide |
$48,156.00 |
$23.15 |
$15.56 |
$16.84 - $25.89 |
Bridgeport/Stamford |
$49,406.00 |
$23.76 |
$15.90 |
$17.29 - $27.54 |
Danbury |
$47,392.00 |
$22.79 |
$15.43 |
$16.79 - $25.29 |
Hartford |
$49,602.00 |
$23.85 |
$15.92 |
$17.62 - $25.91 |
New Haven |
$47,247.00 |
$22.71 |
$15.40 |
$16.64 - $25.45 |
New London/Norwich |
$41,112.00 |
$19.77 |
$14.50 |
$14.98 - $22.55 |
Waterbury |
$43,870.00 |
$21.09 |
$14.71 |
$15.49 - $23.59 |
Torrington |
$42,341.00 |
$20.36 |
$14.59 |
$15.50 - $23.05 |
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Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities. |
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