Reservation and Transportation Ticket Agents and Travel Clerks Go Back to List Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Technology used in this occupation:
	Data base user interface and query software

Tasks
	Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
	Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
	Prepare customer invoices and accept payment.
	Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
	Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
	Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
	Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
	Maintain computerized inventories of available passenger space and provide information on space reserved or available.
	Confer with customers to determine their service requirements and travel preferences.
	Examine passenger documentation to determine destinations and to assign boarding passes.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Persuasion - Persuading others to change their minds or behavior.
	Coordination - Adjusting actions in relation to others' actions.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
	Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $43,756.00 $21.03  $15.68  $16.12 - $23.72  Bridgeport/Stamford $39,789.00 $19.13  $17.00  $18.61 - $19.30  New London/Norwich $39,438.00 $18.97  $15.95  $16.12 - $18.13

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   47   Employment in this occupation is expected to grow much faster than average, but the number of annual openings will offer somewhat limited job opportunities.

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	New Accounts Clerks
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	Bill and Account Collectors
	Tellers
	Customer Service Representatives
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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.