Postmasters and Mail Superintendents Go Back to List Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

Technology used in this occupation:
	Internet browser software

Tasks
	Organize and supervise activities, such as the processing of incoming and outgoing mail.
	Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
	Resolve customer complaints.
	Hire and train employees, and evaluate their performance.
	Prepare employee work schedules.
	Prepare and submit detailed and summary reports of post office activities to designated supervisors.
	Negotiate labor disputes.
	Collect rents for post office boxes.
	Issue and cash money orders.
	Inform the public of available services, and of postal laws and regulations.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Time Management - Managing one's own time and the time of others.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Negotiation - Bringing others together and trying to reconcile differences.

Knowledge
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $87,871.00 $42.24  $36.22  $37.71 - $45.62  Bridgeport/Stamford $92,786.00 $44.61  $38.94  $41.78 - $47.56  Hartford $89,615.00 $43.08  $37.44  $38.75 - $45.55  New Haven $91,328.00 $43.90  $38.90  $40.28 - $46.71  New London/Norwich $86,739.00 $41.70  $37.35  $37.65 - $44.74  Torrington $78,427.00 $37.70  $33.96  $36.78 - $38.77

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   13   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.