General and Operations Managers Go Back to List Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Technology used in this occupation:
	Project management software

Tasks
	Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
	Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
	Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
	Direct non-merchandising departments of businesses, such as advertising or purchasing.
	Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
	Plan store layouts or design displays.
	Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
	Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
	Direct administrative activities directly related to making products or providing services.
	Prepare staff work schedules and assign specific duties.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Time Management - Managing one's own time and the time of others.
	Negotiation - Bringing others together and trying to reconcile differences.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Knowledge
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Education & Training   Education:   Most of these occupations require a four-year bachelor's degree, but some do not.   Related Experience:   A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $153,927.00 $74.00  $32.30  $39.38 - $89.01  Bridgeport/Stamford $169,377.00 $81.44  $33.46  $41.32 - $104.05  Danbury $133,468.00 $64.17  $29.78  $36.88 - $78.29  Hartford $151,255.00 $72.72  $33.33  $39.84 - $86.88  New Haven $148,491.00 $71.39  $31.81  $38.59 - $84.44  New London/Norwich $139,027.00 $66.84  $30.48  $37.96 - $82.20  Waterbury $137,181.00 $65.95  $27.86  $35.60 - $78.23  Torrington $134,539.00 $64.68  $30.78  $37.86 - $78.97

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   3061   Employment in this occupation is expected to grow faster than average, and the number of annual openings will offer excellent job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.