Lodging Managers Go Back to List Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Technology used in this occupation:
	Facilities management software

Tasks
	Greet and register guests.
	Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
	Assign duties to workers, and schedule shifts.
	Coordinate front-office activities of hotels or motels, and resolve problems.
	Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
	Confer and cooperate with other managers to ensure coordination of hotel activities.
	Manage and maintain temporary or permanent lodging facilities.
	Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
	Train staff members.
	Show, rent, or assign accommodations.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Speaking - Talking to others to convey information effectively.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Coordination - Adjusting actions in relation to others' actions.
	Negotiation - Bringing others together and trying to reconcile differences.
	Instructing - Teaching others how to do something.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Education & Training   Education:   Most of these occupations require a four-year bachelor's degree, but some do not.   Related Experience:   A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $95,632.00 $45.98  $30.60  $37.14 - $56.36  Bridgeport/Stamford $108,502.00 $52.17  $34.32  $41.70 - $60.62  Hartford $93,765.00 $45.08  $32.73  $38.03 - $50.66  New Haven $93,337.00 $44.87  $28.21  $35.18 - $53.30  New London/Norwich $92,154.00 $44.30  $31.57  $37.14 - $53.55

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   17   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.