First-Line Supervisors of Office and Administrative Support Workers Go Back to List Directly supervise and coordinate the activities of clerical and administrative support workers.

Technology used in this occupation:
	Document management software

Tasks
	Resolve customer complaints or answer customers' questions regarding policies and procedures.
	Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
	Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
	Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
	Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
	Train or instruct employees in job duties or company policies or arrange for training to be provided.
	Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
	Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
	Recruit, interview, and select employees.
	Interpret and communicate work procedures and company policies to staff.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
	Instructing - Teaching others how to do something.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $71,749.00 $34.49  $22.98  $25.82 - $40.23  Bridgeport/Stamford $72,896.00 $35.05  $23.95  $26.42 - $40.58  Danbury $69,290.00 $33.31  $22.47  $25.29 - $38.75  Hartford $72,534.00 $34.87  $23.02  $25.91 - $41.03  New Haven $73,216.00 $35.20  $23.50  $26.39 - $40.23  New London/Norwich $69,497.00 $33.42  $21.34  $23.29 - $38.64  Waterbury $64,756.00 $31.13  $21.39  $23.82 - $36.66  Torrington $68,340.00 $32.86  $21.64  $24.32 - $37.54

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   2473   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.