Receptionists and Information Clerks Go Back to List Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Technology used in this occupation:
	Word processing software

Tasks
	Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
	Receive payment and record receipts for services.
	Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
	Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
	Hear and resolve complaints from customers or the public.
	File and maintain records.
	Transmit information or documents to customers, using computer, mail, or facsimile machine.
	Schedule appointments and maintain and update appointment calendars.
	Analyze data to determine answers to questions from customers or members of the public.
	Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
	Time Management - Managing one's own time and the time of others.

Knowledge
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $41,593.00 $19.99  $15.73  $16.60 - $22.68  Bridgeport/Stamford $42,717.00 $20.54  $16.19  $17.11 - $23.32  Danbury $40,747.00 $19.59  $15.45  $16.13 - $22.37  Hartford $40,737.00 $19.59  $15.54  $15.74 - $22.28  New Haven $43,223.00 $20.78  $15.90  $17.14 - $23.21  New London/Norwich $39,354.00 $18.92  $14.95  $15.27 - $21.19  Waterbury $40,304.00 $19.37  $15.71  $16.76 - $22.59  Torrington $39,922.00 $19.20  $15.44  $15.55 - $21.66

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   2021   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.