Hotel, Motel, and Resort Desk Clerks Go Back to List Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Technology used in this occupation:
	Facilities management software

Tasks
	Greet, register, and assign rooms to guests of hotels or motels.
	Verify customers' credit, and establish how the customer will pay for the accommodation.
	Keep records of room availability and guests' accounts, manually or using computers.
	Compute bills, collect payments, and make change for guests.
	Issue room keys and escort instructions to bellhops.
	Review accounts and charges with guests during the check out process.
	Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
	Transmit and receive messages, using telephones or telephone switchboards.
	Contact housekeeping or maintenance staff when guests report problems.
	Make and confirm reservations.

Skills
	Speaking - Talking to others to convey information effectively.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Service Orientation - Actively looking for ways to help people.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Coordination - Adjusting actions in relation to others' actions.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Time Management - Managing one's own time and the time of others.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $37,178.00 $17.88  $15.66  $16.52 - $18.51  Bridgeport/Stamford $38,560.00 $18.54  $16.40  $17.49 - $18.90  Danbury $36,982.00 $17.78  $15.34  $15.33 - $18.11  Hartford $37,106.00 $17.84  $15.90  $16.68 - $18.09  New Haven $37,611.00 $18.08  $16.04  $17.11 - $18.09  New London/Norwich $35,672.00 $17.14  $15.17  $15.47 - $17.55  Torrington $36,301.00 $17.45  $15.09  $15.23 - $19.17

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   335   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

Related Occupations
	Interviewers, Except Eligibility and Loan
	Receptionists and Information Clerks
	Bill and Account Collectors
	Tellers
	License Clerks
	Customer Service Representatives
	Retail Salespersons
	Concierges
	Pharmacy Aides
	Medical Records and Health Information Technicians

	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.