Insurance Claims Clerks Go Back to List Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Tasks
	Review insurance policy to determine coverage.
	Prepare insurance claim forms or related documents and review them for completeness.
	Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
	Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
	Post or attach information to claim file.
	Pay small claims.
	Transmit claims for payment or further investigation.
	Contact insured or other involved persons to obtain missing information.
	Calculate amount of claim.
	Apply insurance rating systems.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Mathematics - Using mathematics to solve problems.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

View Related Programs on Connecticut's Education & Training ConneCTion site.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $58,645.00 $28.19  $21.42  $23.66 - $32.06  Bridgeport/Stamford $52,765.00 $25.37  $18.32  $20.90 - $28.84  Danbury $54,539.00 $26.22  $19.62  $21.30 - $31.25  Hartford $62,028.00 $29.82  $22.86  $24.56 - $33.53  New Haven $57,149.00 $27.48  $21.66  $23.55 - $30.71  New London/Norwich $51,610.00 $24.81  $19.67  $22.08 - $25.84  Waterbury $48,525.00 $23.33  $19.04  $22.41 - $25.79

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   298   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.