Interviewers, Except Eligibility and Loan Go Back to List Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Technology used in this occupation:
	Project management software

Tasks
	Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
	Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
	Compile, record, and code results or data from interview or survey, using computer or specified form.
	Review data obtained from interview for completeness and accuracy.
	Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
	Assist individuals in filling out applications or questionnaires.
	Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
	Identify and report problems in obtaining valid data.
	Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
	Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Service Orientation - Actively looking for ways to help people.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Persuasion - Persuading others to change their minds or behavior.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $51,517.00 $24.77  $18.83  $19.91 - $27.74  Bridgeport/Stamford $53,322.00 $25.63  $19.54  $21.33 - $29.43  Danbury $45,554.00 $21.90  $17.86  $17.92 - $23.19  Hartford $50,052.00 $24.07  $18.56  $19.60 - $26.33  New Haven $53,477.00 $25.71  $19.67  $21.67 - $28.68  New London/Norwich $56,375.00 $27.10  $19.82  $21.09 - $32.86  Waterbury $49,185.00 $23.64  $19.67  $19.91 - $24.68  Torrington $48,814.00 $23.47  $18.53  $19.16 - $24.50

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   174   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.