Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Go Back to List Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Technology used in this occupation:
	Data base user interface and query software

Tasks
	Provide guests with menus.
	Greet guests and seat them at tables or in waiting areas.
	Receive and record patrons' dining reservations.
	Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
	Inform patrons of establishment specialties and features.
	Direct patrons to coatrooms and waiting areas such as lounges.
	Operate cash registers to accept payments for food and beverages.
	Prepare cash receipts after establishments close, and make bank deposits.
	Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
	Prepare staff work schedules.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Persuasion - Persuading others to change their minds or behavior.
	Negotiation - Bringing others together and trying to reconcile differences.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Time Management - Managing one's own time and the time of others.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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Education & Training   Education:   Some of these occupations may require a high school diploma or GED certificate.   Related Experience:   Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $34,882.00 $16.77  $14.73  $14.92 - $17.34  Bridgeport/Stamford $36,295.00 $17.45  $15.12  $15.52 - $18.19  Danbury $33,975.00 $16.34  $14.65  $14.83 - $16.79  Hartford $34,109.00 $16.40  $14.72  $14.87 - $17.09  New Haven $34,326.00 $16.50  $14.77  $15.00 - $17.14  New London/Norwich $35,181.00 $16.92  $14.57  $14.66 - $17.69  Waterbury $33,336.00 $16.03  $14.57  $14.73 - $16.08  Torrington $33,872.00 $16.29  $14.54  $14.63 - $17.04

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   1216   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.