Ushers, Lobby Attendants, and Ticket Takers Go Back to List Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Technology used in this occupation:
	Spreadsheet software

Tasks
	Greet patrons attending entertainment events.
	Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
	Guide patrons to exits or provide other instructions or assistance in case of emergency.
	Maintain order and ensure adherence to safety rules.
	Provide assistance with patrons' special needs, such as helping those with wheelchairs.
	Refuse admittance to undesirable persons or persons without tickets or passes.
	Settle seating disputes or help solve other customer concerns.
	Assist patrons in finding seats, lighting the way with flashlights, if necessary.
	Search for lost articles or for parents of lost children.
	Count and record number of tickets collected.

Skills
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Service Orientation - Actively looking for ways to help people.
	Speaking - Talking to others to convey information effectively.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Coordination - Adjusting actions in relation to others' actions.
	Persuasion - Persuading others to change their minds or behavior.
	Negotiation - Bringing others together and trying to reconcile differences.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $33,666.00 $16.18  $14.61  $14.78 - $16.80  Bridgeport/Stamford $34,604.00 $16.64  $15.02  $15.46 - $17.49  Hartford $32,903.00 $15.82  $14.58  $14.72 - $16.59  New Haven $34,315.00 $16.49  $14.54  $14.43 - $16.80  New London/Norwich $32,810.00 $15.78  $14.50  $14.43 - $15.15

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   212   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.