Medical Secretaries Go Back to List Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Technology used in this occupation:
	Accounting software

Tasks
	Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
	Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
	Answer telephones and direct calls to appropriate staff.
	Receive and route messages or documents, such as laboratory results, to appropriate staff.
	Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
	Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
	Maintain medical records, technical library, or correspondence files.
	Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
	Transmit correspondence or medical records by mail, e-mail, or fax.
	Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Skills
	Speaking - Talking to others to convey information effectively.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Service Orientation - Actively looking for ways to help people.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Time Management - Managing one's own time and the time of others.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $49,423.00 $23.76  $18.91  $19.72 - $25.75  Bridgeport/Stamford $53,652.00 $25.79  $20.61  $22.44 - $29.50  Danbury $49,753.00 $23.92  $19.56  $20.76 - $24.90  Hartford $48,102.00 $23.13  $18.72  $19.18 - $25.41  New Haven $51,403.00 $24.72  $19.57  $20.16 - $28.88  New London/Norwich $50,887.00 $24.47  $18.99  $20.00 - $26.09  Waterbury $47,060.00 $22.62  $18.42  $18.91 - $24.83  Torrington $48,422.00 $23.28  $19.25  $20.05 - $24.84

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   588   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.