Driver/Sales Workers Go Back to List Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery. Includes newspaper delivery drivers.

Technology used in this occupation:
	Project management software

Tasks
	Collect money from customers, make change, and record transactions on customer receipts.
	Listen to and resolve customers' complaints regarding products or services.
	Inform regular customers of new products or services and price changes.
	Write customer orders and sales contracts according to company guidelines.
	Drive trucks to deliver such items as food, medical supplies, or newspapers.
	Collect coins from vending machines, refill machines, and remove aged merchandise.
	Call on prospective customers to explain company services or to solicit new business.
	Record sales or delivery information on daily sales or delivery record.
	Review lists of dealers, customers, or station drops and load trucks.
	Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Persuasion - Persuading others to change their minds or behavior.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Mathematics - Using mathematics to solve problems.
	Time Management - Managing one's own time and the time of others.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $41,179.00 $19.79  $14.95  $15.22 - $23.42  Bridgeport/Stamford $41,493.00 $19.95  $14.79  $14.69 - $23.82  Danbury $40,677.00 $19.55  $15.13  $15.39 - $22.89  Hartford $41,253.00 $19.84  $15.14  $15.39 - $23.05  New Haven $40,604.00 $19.52  $15.40  $15.68 - $21.29  New London/Norwich $40,206.00 $19.33  $14.48  $14.87 - $23.04  Waterbury $45,134.00 $21.70  $15.01  $15.22 - $27.35  Torrington $37,036.00 $17.81  $15.09  $15.18 - $19.81

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   590   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.