Statement Clerks Go Back to List Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.

Tasks
	Encode and cancel checks, using bank machines.
	Take orders for imprinted checks.
	Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
	Verify signatures and required information on checks.
	Post stop-payment notices to prevent payment of protested checks.
	Maintain files of canceled checks and customers' signatures.
	Match statements with batches of canceled checks by account numbers.
	Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
	Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
	Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Service Orientation - Actively looking for ways to help people.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Time Management - Managing one's own time and the time of others.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $51,947.00 $24.98  $19.35  $21.33 - $27.81  Bridgeport/Stamford $53,672.00 $25.80  $21.11  $23.20 - $27.65  Danbury $50,171.00 $24.12  $19.25  $21.08 - $25.79  Hartford $50,284.00 $24.18  $19.06  $20.59 - $26.35  New Haven $56,162.00 $27.00  $19.97  $22.57 - $31.32  New London/Norwich $47,836.00 $22.99  $17.94  $19.09 - $24.71  Waterbury $46,979.00 $22.58  $17.50  $19.37 - $24.58  Torrington $45,925.00 $22.07  $17.22  $19.05 - $23.82

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   541   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer very good job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.