Parts Salespersons Go Back to List Sell spare and replacement parts and equipment in repair shop or parts store.

Technology used in this occupation:
	Document management software

Tasks
	Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
	Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
	Receive and fill telephone orders for parts.
	Prepare sales slips or sales contracts.
	Receive payment or obtain credit authorization.
	Advise customers on substitution or modification of parts when identical replacements are not available.
	Examine returned parts for defects, and exchange defective parts or refund money.
	Mark and store parts in stockrooms according to prearranged systems.
	Discuss use and features of various parts, based on knowledge of machines or equipment.
	Demonstrate equipment to customers and explain functioning of equipment.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Service Orientation - Actively looking for ways to help people.
	Persuasion - Persuading others to change their minds or behavior.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Coordination - Adjusting actions in relation to others' actions.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $43,156.00 $20.75  $15.06  $15.67 - $23.39  Bridgeport/Stamford $43,663.00 $20.99  $15.66  $16.82 - $23.36  Danbury $40,559.00 $19.50  $14.93  $15.22 - $21.68  Hartford $43,756.00 $21.04  $14.80  $15.40 - $23.96  New Haven $44,666.00 $21.47  $15.35  $16.62 - $24.59  New London/Norwich $41,284.00 $19.85  $14.60  $15.17 - $22.33  Waterbury $41,759.00 $20.08  $14.93  $15.16 - $20.98  Torrington $39,825.00 $19.15  $14.68  $14.87 - $22.88

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.