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Parts Salespersons Go Back to List
Sell spare and replacement parts and equipment in repair shop or parts store.
 Technology used in this occupation:
 
  • Document management software
  •  Tasks
     
  • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
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  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
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  • Receive and fill telephone orders for parts.
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  • Prepare sales slips or sales contracts.
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  • Receive payment or obtain credit authorization.
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  • Advise customers on substitution or modification of parts when identical replacements are not available.
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  • Examine returned parts for defects, and exchange defective parts or refund money.
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  • Mark and store parts in stockrooms according to prearranged systems.
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  • Discuss use and features of various parts, based on knowledge of machines or equipment.
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  • Demonstrate equipment to customers and explain functioning of equipment.
  •  Skills
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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  • Speaking - Talking to others to convey information effectively.
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  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
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  • Service Orientation - Actively looking for ways to help people.
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  • Persuasion - Persuading others to change their minds or behavior.
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  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
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  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
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  • Coordination - Adjusting actions in relation to others' actions.
  •  Knowledge
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
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  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
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  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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     Education & Training
      Education:   These occupations usually require a high school diploma.
      Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
      View Related Programs on Connecticut's Education & Training ConneCTion site.
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     Wage Information
     
    Region Average Entry Level  Mid-Range 
    Annual  Hourly 
    Statewide $44,586.00 $21.44  $15.85  $16.80 - $23.85 
    Bridgeport/Stamford $46,767.00 $22.49  $16.88  $17.63 - $25.25 
    Danbury $44,369.00 $21.33  $15.83  $15.66 - $23.39 
    Hartford $43,986.00 $21.15  $15.39  $15.37 - $23.68 
    New Haven $45,340.00 $21.80  $16.10  $17.07 - $23.74 
    New London/Norwich $42,736.00 $20.55  $15.49  $15.95 - $23.13 
    Waterbury $43,180.00 $20.76  $15.63  $15.62 - $22.94 
    Torrington $41,878.00 $20.13  $15.51  $15.73 - $23.18 
    ONET Resource Center Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.
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