Counter and Rental Clerks Go Back to List Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

Technology used in this occupation:
	Data base user interface and query software

Tasks
	Compute charges for merchandise or services and receive payments.
	Prepare merchandise for display or for purchase or rental.
	Recommend and provide advice on a wide variety of products and services.
	Answer telephones to provide information and receive orders.
	Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
	Keep records of transactions and of the number of customers entering an establishment.
	Prepare rental forms, obtaining customer signature and other information, such as required licenses.
	Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
	Inspect and adjust rental items to meet needs of customer.
	Explain rental fees, policies, and procedures.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Coordination - Adjusting actions in relation to others' actions.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Persuasion - Persuading others to change their minds or behavior.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Education & Training   Education:   Some of these occupations may require a high school diploma or GED certificate.   Related Experience:   Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $48,234.00 $23.19  $15.74  $16.52 - $25.02  Bridgeport/Stamford $51,593.00 $24.80  $16.45  $17.43 - $28.45  Danbury $54,053.00 $25.98  $16.05  $16.69 - $26.78  Hartford $46,353.00 $22.28  $15.47  $16.06 - $24.33  New Haven $46,849.00 $22.53  $15.60  $16.12 - $24.29  New London/Norwich $47,087.00 $22.63  $15.58  $16.44 - $24.42  Waterbury $46,126.00 $22.18  $15.49  $15.95 - $23.79  Torrington $52,007.00 $25.00  $15.12  $15.50 - $30.25

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   422   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.