Dispatchers, Except Police, Fire, and Ambulance Go Back to List Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Technology used in this occupation:
	Mobile location based services software

Tasks
	Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
	Arrange for necessary repairs to restore service and schedules.
	Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
	Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
	Prepare daily work and run schedules.
	Receive or prepare work orders.
	Oversee all communications within specifically assigned territories.
	Monitor personnel or equipment locations and utilization to coordinate service and schedules.
	Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
	Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Coordination - Adjusting actions in relation to others' actions.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Time Management - Managing one's own time and the time of others.
	Service Orientation - Actively looking for ways to help people.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $55,560.00 $26.71  $18.53  $19.75 - $29.89  Bridgeport/Stamford $55,746.00 $26.80  $18.34  $18.89 - $29.37  Danbury $55,024.00 $26.45  $18.77  $19.98 - $29.38  Hartford $54,519.00 $26.21  $18.51  $19.75 - $29.46  New Haven $59,006.00 $28.37  $20.35  $22.23 - $31.59  New London/Norwich $49,154.00 $23.63  $16.22  $16.54 - $27.45  Waterbury $53,497.00 $25.72  $19.08  $22.13 - $27.69  Torrington $53,848.00 $25.89  $19.36  $22.10 - $28.03

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   267   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.