Ushers, Lobby Attendants, and Ticket Takers Go Back to List Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Tools & Technology
Tools used in this occupation:
	Flashlights
	Emergency medical services first aid kits
	Two way radios
	Bar code reader equipment
	Fire extinguishers

Technology used in this occupation:
	Optical character reader OCR or scanning software
	Operating system software

Tasks
		Sell and collect admission tickets and passes from patrons at entertainment events.
		Greet patrons attending entertainment events.
		Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
		Guide patrons to exits or provide other instructions or assistance in case of emergency.
		Maintain order and ensure adherence to safety rules.
		Provide assistance with patrons' special needs, such as helping those with wheelchairs.
		Direct patrons to restrooms, concession stands and telephones.
		Refuse admittance to undesirable persons or persons without tickets or passes.
		Settle seating disputes or help solve other customer concerns.
		Assist patrons in finding seats, lighting the way with flashlights, if necessary.

Skills
		Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
		Speaking - Talking to others to convey information effectively.
		Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
		Service Orientation - Actively looking for ways to help people.
		Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
		Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
		Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
		Coordination - Adjusting actions in relation to others' actions.
		Negotiation - Bringing others together and trying to reconcile differences.
		Persuasion - Persuading others to change their minds or behavior.

Knowledge
		Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
		English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
		Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
		Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
		Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
		Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
		Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
		Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
		Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
		Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Education & Training     Education:   Some of these occupations may require a high school diploma or GED certificate.   Related Experience:   Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide Units $23,848 $11.47  $8.88  $9.21 - $13.17  Bridgeport/Stamford $24,242 $11.65  $8.80  $9.09 - $13.52  Hartford $24,232 $11.65  $9.49  $9.88 - $13.37  New Haven $23,393 $11.25  $8.97  $8.95 - $11.56  Springfield, MA $21,342 $10.26  $8.69  $8.87 - $10.99  Worcester, MA $21,160 $10.18  $8.62  $9.04 - $11.20

Occupation Outlook ( 2010 - 2020 )   Average Annual Job Openings:   49   Employment in this occupation is expected to grow faster than average, but the number of annual openings will offer good or favorable job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.