Postal Service Clerks Go Back to List Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Technology used in this occupation:
	Accounting software

Tasks
	Keep money drawers in order, and record and balance daily transactions.
	Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
	Obtain signatures from recipients of registered or special delivery mail.
	Register, certify, and insure letters and parcels.
	Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
	Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
	Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
	Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
	Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
	Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Service Orientation - Actively looking for ways to help people.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Time Management - Managing one's own time and the time of others.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $60,626.00 $29.15  $23.07  $26.00 - $35.63  Bridgeport/Stamford $59,553.00 $28.64  $22.18  $25.49 - $35.63  Danbury $60,213.00 $28.95  $23.11  $26.09 - $32.45  Hartford $59,769.00 $28.74  $23.04  $26.00 - $32.97  New Haven $62,204.00 $29.91  $24.03  $26.50 - $35.63  New London/Norwich $61,925.00 $29.77  $23.23  $26.62 - $35.63  Waterbury $62,163.00 $29.88  $23.90  $26.50 - $35.63  Torrington $61,306.00 $29.47  $23.28  $26.50 - $35.63

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   87   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.