Social and Community Service Managers Go Back to List Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Technology used in this occupation:
	Medical software

Tasks
	Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
	Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
	Direct activities of professional and technical staff members and volunteers.
	Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
	Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
	Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
	Research and analyze member or community needs to determine program directions and goals.
	Speak to community groups to explain and interpret agency purposes, programs, and policies.
	Recruit, interview, and hire or sign up volunteers and staff.
	Represent organizations in relations with governmental and media institutions.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Time Management - Managing one's own time and the time of others.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Service Orientation - Actively looking for ways to help people.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
	Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Education & Training   Education:   Most of these occupations require a four-year bachelor's degree, but some do not.   Related Experience:   A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $77,028.00 $37.04  $24.74  $27.68 - $44.36  Bridgeport/Stamford $82,621.00 $39.72  $26.62  $29.60 - $48.74  Danbury $75,850.00 $36.47  $25.10  $28.50 - $40.89  Hartford $75,943.00 $36.51  $24.34  $27.26 - $44.55  New Haven $78,974.00 $37.97  $25.08  $28.42 - $45.45  New London/Norwich $72,491.00 $34.86  $23.23  $25.43 - $38.84  Waterbury $68,813.00 $33.09  $23.22  $25.29 - $38.29  Torrington $72,245.00 $34.73  $24.26  $27.68 - $41.30

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   410   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.