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New Haven LMA (1Q 2016)
All Industry
Estimated employment4,940
Mean wage$19.48
Entry wage$11.57
10th percentile wage$10.57
50th percentile wage$18.22
90th percentile wage$31.83
Top Employing Industries
 IndustryEmployment / Percent
Trade, Transportation and Utilities1,28025.9%
Professional and Business Services1,19024%
Financial Activities1,00020.2%
Information55011.2%
Manufacturing3507%
Top Paying Industries
 IndustryEmployment / Median Wage
Information550$28.48
Public Administration80$23.25
Manufacturing350$22.21
Education and Health Services290$19.58
Financial Activities1,000$19.01
Customer Service Representatives (43-4051)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Mean Wage History
YearThis
Occupation		Compared to
Occupational Group		Difference
Current$18.22 $19.48  -$1.26
2015$17.56+3.8%$18.77 +3.8%-$1.21
2014$17.22+2.0%$18.41 +2.0%-$1.19
2013$16.87+2.0%$18.04 +2.0%-$1.16
2012$16.59+1.7%$17.73 +1.7%-$1.14
2011$16.28+1.8%$17.41 +1.8%-$1.12
2010$16.03+1.6%$17.14 +1.6%-$1.10
2009$15.73+1.9%$16.81 +1.9%-$1.08
2008$15.30+2.8%$16.35 +2.8%-$1.05
2007$14.81+3.3%$15.83 +3.3%-$1.02
YearThis
Occupation		Compared to
All Occupations		Difference
Current$18.22 $20.98  -$2.76
2015$17.56+3.8%$20.39 +2.9%-$2.83
2014$17.22+2.0%$19.96 +2.2%-$2.74
2013$16.87+2.0%$19.55 +2.1%-$2.68
2012$16.59+1.7%$19.22 +1.7%-$2.63
2011$16.28+1.8%$18.92 +1.6%-$2.63
2010$16.03+1.6%$18.60 +1.7%-$2.57
2009$15.73+1.9%$18.35 +1.4%-$2.62
2008$15.30+2.8%$17.88 +2.6%-$2.58
2007$14.81+3.3%$17.31 +3.3%-$2.49
Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2016
Top Areas For This Occupation
Best Pay
Median Wage / Employment
Danbury $19.87 1,310
Hartford $19.43 11,760
Bridgeport $18.70 7,310
New Haven $18.22 4,940
Waterbury $17.30 900
Highest Employment
Median Wage / Employment
Hartford $19.43 11,760
Bridgeport $18.70 7,310
New Haven $18.22 4,940
Norwich-NL $13.74 1,710
Danbury $19.87 1,310
Wages in other areas
Go Connecticut LMI Home State of Connecticut Department of Labor - Office of Research
200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6285
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