STEM - Science, Technology, Engineering, and Mathematics Portal

Tasks
	Remove all dirt, foreign matter, and loose glass from damaged areas, apply primer along windshield or window edges, and allow primer to dry.
	Allow all glass parts installed with urethane ample time to cure, taking temperature and humidity into account.
	Obtain windshields or windows for specific automobile makes and models from stock and examine them for defects prior to installation.
	Check for and remove moisture or contamination in damaged areas and keep areas dry until repairs are complete.
	Apply a bead of urethane around the perimeter of each pinchweld and dress the remaining urethane on the pinchwelds so that it is of uniform level and thickness.
	Select appropriate tools, safety equipment, and parts, according to job requirements.
	Remove broken or damaged glass windshields or window glass from motor vehicles, using hand tools to remove screws from frames holding glass.
	Replace all moldings, clips, windshield wipers, or other parts that were removed prior to glass replacement or repair.
	Remove moldings, clips, windshield wipers, screws, bolts, and inside A-pillar moldings and lower headliners in preparation for installation or repair work.
	Install, repair, or replace safety glass and related materials, such as back glass heating elements, on vehicles or equipment.

Skills
	Installation - Installing equipment, machines, wiring, or programs to meet specifications.
	Speaking - Talking to others to convey information effectively.
	Equipment Selection - Determining the kind of tools and equipment needed to do a job.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Service Orientation - Actively looking for ways to help people.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Time Management - Managing one's own time and the time of others.
	Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


	State of Connecticut Department of Labor - Office of Research 200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6275 LMI Home \| CTDOL Home \| CT.gov \| Feedback \| Disclaimer \| Privacy Policy \| Accessibility Policy This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more)