Computer, Automated Teller, and Office Machine Repairers Go Back to List Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Technology used in this occupation:
	Document management software

Tasks
	Converse with customers to determine details of equipment problems.
	Reassemble machines after making repairs or replacing parts.
	Travel to customers' stores or offices to service machines or to provide emergency repair service.
	Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
	Advise customers concerning equipment operation, maintenance, or programming.
	Test new systems to ensure that they are in working order.
	Assemble machines according to specifications, using hand or power tools and measuring devices.
	Operate machines to test functioning of parts or mechanisms.
	Maintain records of equipment maintenance work or repairs.
	Install and configure new equipment, including operating software or peripheral equipment.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Repairing - Repairing machines or systems using the needed tools.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
	Troubleshooting - Determining causes of operating errors and deciding what to do about it.
	Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
	Time Management - Managing one's own time and the time of others.
	Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
	Equipment Selection - Determining the kind of tools and equipment needed to do a job.
	Speaking - Talking to others to convey information effectively.

Knowledge
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
	Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

View Related Programs on Connecticut's Education & Training ConneCTion site.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $52,512.00 $25.25  $18.38  $19.38 - $28.48  Bridgeport/Stamford $50,947.00 $24.50  $19.11  $19.43 - $25.66  Danbury $48,439.00 $23.29  $17.23  $18.63 - $26.31  Hartford $54,916.00 $26.41  $18.75  $20.01 - $29.62  New Haven $56,108.00 $26.98  $19.00  $20.36 - $29.58

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   121   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer good or favorable job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.