First-Line Supervisors of Retail Sales Workers Go Back to List Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Technology used in this occupation:
	Document management software

Tasks
	Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
	Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
	Assign employees to specific duties.
	Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
	Inventory stock and reorder when inventory drops to a specified level.
	Keep records of purchases, sales, and requisitions.
	Enforce safety, health, and security rules.
	Examine products purchased for resale or received for storage to assess the condition of each product or item.
	Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
	Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Coordination - Adjusting actions in relation to others' actions.
	Service Orientation - Actively looking for ways to help people.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Time Management - Managing one's own time and the time of others.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $57,069.00 $27.43  $18.25  $19.77 - $31.01  Bridgeport/Stamford $59,603.00 $28.65  $19.24  $21.62 - $31.97  Danbury $57,762.00 $27.77  $18.55  $19.91 - $31.53  Hartford $56,386.00 $27.11  $18.05  $19.54 - $30.61  New Haven $55,983.00 $26.92  $17.96  $19.41 - $30.69  New London/Norwich $55,921.00 $26.88  $17.79  $19.27 - $30.58  Waterbury $56,614.00 $27.22  $17.33  $18.64 - $30.72  Torrington $55,279.00 $26.57  $16.88  $18.59 - $30.69

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   1773   Employment in this occupation is expected to grow more slowly than average, but the number of annual openings will offer excellent job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.