Travel Agents Go Back to List Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Technology used in this occupation:
	Calendar and scheduling software

Tasks
	Collect payment for transportation and accommodations from customer.
	Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
	Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
	Book transportation and hotel reservations, using computer terminal or telephone.
	Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
	Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
	Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
	Record and maintain information on clients, vendors, and travel packages.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Service Orientation - Actively looking for ways to help people.
	Speaking - Talking to others to convey information effectively.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Persuasion - Persuading others to change their minds or behavior.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Negotiation - Bringing others together and trying to reconcile differences.
	Coordination - Adjusting actions in relation to others' actions.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $65,174.00 $31.34  $20.27  $23.63 - $33.85  Bridgeport/Stamford $68,305.00 $32.83  $22.23  $24.24 - $34.06  Hartford $62,259.00 $29.93  $19.49  $22.77 - $32.07  New Haven $69,008.00 $33.18  $20.02  $22.89 - $46.22  Waterbury $60,316.00 $29.00  $19.75  $23.52 - $30.62

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   81   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.