First-Line Supervisors of Non-Retail Sales Workers Go Back to List Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Technology used in this occupation:
	Accounting software

Tasks
	Listen to and resolve customer complaints regarding services, products, or personnel.
	Monitor sales staff performance to ensure that goals are met.
	Hire, train, and evaluate personnel.
	Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
	Provide staff with assistance in performing difficult or complicated duties.
	Plan and prepare work schedules, and assign employees to specific duties.
	Attend company meetings to exchange product information and coordinate work activities with other departments.
	Prepare sales and inventory reports for management and budget departments.
	Formulate pricing policies on merchandise according to profitability requirements.
	Examine merchandise to ensure correct pricing and display, and that it functions as advertised.

Skills
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Time Management - Managing one's own time and the time of others.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Coordination - Adjusting actions in relation to others' actions.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

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Education & Training   Education:   Most of these occupations require a four-year bachelor's degree, but some do not.   Related Experience:   A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $85,348.00 $41.03  $23.74  $28.90 - $50.12  Bridgeport/Stamford $94,339.00 $45.35  $27.65  $34.11 - $53.58  Danbury $81,565.00 $39.21  $21.84  $24.73 - $48.70  Hartford $86,061.00 $41.37  $24.94  $29.22 - $50.97  New Haven $82,165.00 $39.50  $23.73  $29.16 - $44.93  New London/Norwich $81,472.00 $39.17  $21.37  $23.95 - $49.35  Waterbury $73,400.00 $35.28  $21.92  $25.06 - $40.76  Torrington $68,160.00 $32.77  $18.85  $20.67 - $41.42

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   265   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.