First-Line Supervisors of Housekeeping and Janitorial Workers Go Back to List Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Technology used in this occupation:
	Materials requirements planning logistics and supply chain software

Tasks
	Direct activities for stopping the spread of infections in facilities, such as hospitals.
	Inspect work performed to ensure that it meets specifications and established standards.
	Plan and prepare employee work schedules.
	Perform or assist with cleaning duties as necessary.
	Investigate complaints about service and equipment, and take corrective action.
	Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
	Inspect and evaluate the physical condition of facilities to determine the type of work required.
	Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
	Instruct staff in work policies and procedures, and the use and maintenance of equipment.
	Issue supplies and equipment to workers.

Skills
	Speaking - Talking to others to convey information effectively.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Time Management - Managing one's own time and the time of others.
	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
	Coordination - Adjusting actions in relation to others' actions.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Service Orientation - Actively looking for ways to help people.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal m
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $64,941.00 $31.22  $18.89  $20.13 - $32.89  Bridgeport/Stamford $67,219.00 $32.32  $18.48  $19.83 - $33.33  Danbury $65,745.00 $31.61  $18.73  $21.11 - $31.49  Hartford $64,858.00 $31.18  $19.06  $20.31 - $31.99  New Haven $67,281.00 $32.35  $21.02  $23.71 - $35.27  New London/Norwich $57,972.00 $27.87  $18.22  $18.61 - $30.94  Waterbury $57,168.00 $27.48  $19.05  $22.06 - $31.56  Torrington $59,251.00 $28.48  $20.09  $22.12 - $35.23

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   408   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.