Insurance Adjusters, Examiners, and Investigators Go Back to List Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.

Tasks
	Examine claims forms and other records to determine insurance coverage.
	Analyze information gathered by investigation and report findings and recommendations.
	Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
	Prepare report of findings of investigation.
	Collect evidence to support contested claims in court.
	Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
	Refer questionable claims to investigator or claims adjuster for investigation or settlement.
	Examine titles to property to determine validity and act as company agent in transactions with property owners.
	Obtain credit information from banks and other credit services.
	Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Speaking - Talking to others to convey information effectively.
	Negotiation - Bringing others together and trying to reconcile differences.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Time Management - Managing one's own time and the time of others.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

View Related Programs on Connecticut's Education & Training ConneCTion site.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $97,556.00 $46.90  $30.96  $32.34 - $52.63  Bridgeport/Stamford $105,945.00 $50.94  $32.33  $37.62 - $62.68  Danbury $96,408.00 $46.35  $31.29  $32.22 - $52.80  Hartford $99,983.00 $48.07  $31.77  $33.32 - $53.51  New Haven $91,246.00 $43.87  $29.57  $31.55 - $50.85  New London/Norwich $105,125.00 $50.54  $33.53  $38.86 - $59.95  Waterbury $84,721.00 $40.73  $28.23  $29.73 - $50.85  Torrington $88,583.00 $42.59  $25.52  $26.87 - $57.21

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   195   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

Related Occupations
	Administrative Services Managers
	Claims Examiners, Property and Casualty Insurance
	Assessors
	Loan Officers
	Tax Examiners and Collectors, and Revenue Agents
	Eligibility Interviewers, Government Programs
	Loan Interviewers and Clerks
	Procurement Clerks
	Brokerage Clerks
	Paralegals and Legal Assistants

	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.