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FIRST-LINE SUPERVISORS OF PERSONAL SERVICE WORKERS
 
Occupation Description:
 
  Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
 
  Specialized Occupations:
 
 
   Spa Managers (ONET code: 39-1021.01)
 
 
  Occupation Description:
 
  Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
 
 
  Typical Tasks:
 
 
  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Plan or direct spa services and programs.
  • Train staff in the use or sale of products, programs, or activities.
  • Assess employee performance and suggest ways to improve work.
  • Check spa equipment to ensure proper functioning.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Develop staff service or retail goals and guide staff in goal achievement.
 
 
  Skills:
 
 
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Speaking - Talking to others to convey information effectively..
  • Coordination - Adjusting actions in relation to others' actions..
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job..
  • Service Orientation - Actively looking for ways to help people..
 
 
  Knowledge:
 
 
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects..
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
 
Typical Tasks:
 
 
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
 
Search for Jobs on CareerOneStop:
 
  Search for First-Line Supervisors of Personal Service Workers Jobs
  Search for Spa Managers Jobs
  (Please note that some searches may not produce any results.)
 
Education & Training:
 
  Work experience (in a related occupation)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $45,164.00 $21.71 $14.89 $16.58 - $25.42
Bridgeport/Stamford $47,116.00 $22.65 $16.06 $17.96 - $26.30
Danbury $46,376.00 $22.30 $14.00 $16.19 - $28.66
Hartford $44,733.00 $21.51 $15.55 $16.86 - $25.07
New Haven $40,696.00 $19.57 $11.95 $13.54 - $23.17
New London/Norwich $46,458.00 $22.34 $15.94 $17.29 - $27.10
Waterbury $45,729.00 $21.98 $15.64 $17.24 - $24.81
Torrington $45,298.00 $21.78 $16.52 $17.44 - $25.39
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 4,870 5,430 1.1% 148
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow faster than average, and the number of annual openings will offer excellent job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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