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COMPUTER NETWORK SUPPORT SPECIALISTS
An Occupation in
 
Occupation Description:
 
  Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. Excludes “Network and Computer Systems Administrators” (15-1142) and “Computer Network Architects” (15-1143).
 
Typical Tasks:
 
 
  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
 
Skills:
 
 
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one..
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
  • Speaking - Talking to others to convey information effectively..
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making..
 
Knowledge:
 
 
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
 
Search for Jobs on CareerOneStop:
 
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Education & Training:
 
  Associate degree
 
      View Related Programs on Connecticut's Education & Training ConneCTion site
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $80,606.00 $38.75 $26.08 $29.46 - $46.70
Bridgeport/Stamford $85,872.00 $41.29 $29.18 $32.72 - $48.08
Danbury $76,738.00 $36.89 $25.78 $28.57 - $45.10
Hartford $77,973.00 $37.49 $26.32 $28.87 - $45.31
New Haven $83,624.00 $40.20 $23.92 $27.82 - $48.97
New London/Norwich $70,449.00 $33.87 $23.59 $26.10 - $40.12
Waterbury $73,578.00 $35.37 $22.39 $24.20 - $45.60
Torrington $72,839.00 $35.02 $25.52 $26.75 - $44.68
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2014 2024
State of Connecticut 1,160 1,300 1.1% 29
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow faster than average, and the number of annual openings will offer very good job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
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