Arbitrators, Mediators, and Conciliators Go Back to List Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Technology used in this occupation:
	Enterprise resource planning ERP software

Tasks
	Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
	Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
	Set up appointments for parties to meet for mediation.
	Prepare settlement agreements for disputants to sign.
	Organize or deliver public presentations about mediation to organizations such as community agencies or schools.
	Prepare written opinions or decisions regarding cases.
	Rule on exceptions, motions, or admissibility of evidence.
	Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.
	Interview claimants, agents, or witnesses to obtain information about disputed issues.
	Research laws, regulations, policies, or precedent decisions to prepare for hearings.

Skills
	Negotiation - Bringing others together and trying to reconcile differences.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Persuasion - Persuading others to change their minds or behavior.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
	Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Knowledge
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

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Education & Training   Education:   Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).   Related Experience:   Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $80,219.00 $38.57  $26.03  $29.19 - $50.34  Bridgeport/Stamford $81,206.00 $39.05  $27.29  $29.19 - $51.29  Hartford $82,057.00 $39.45  $26.37  $29.19 - $50.34  New Haven $83,594.00 $40.19  $25.90  $29.19 - $51.29

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   6   Employment in this occupation is expected to grow about as fast as average, but the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.