Tax Examiners and Collectors, and Revenue Agents Go Back to List Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.

Technology used in this occupation:
	Human resources software

Tasks
	Collect taxes from individuals or businesses according to prescribed laws and regulations.
	Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
	Maintain records for each case, including contacts, telephone numbers, and actions taken.
	Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
	Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
	Send notices to taxpayers when accounts are delinquent.
	Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
	Conduct independent field audits and investigations of income tax returns to verify information or to amend tax liabilities.
	Review filed tax returns to determine whether claimed tax credits and deductions are allowed by law.
	Review selected tax returns to determine the nature and extent of audits to be performed on them.

Skills
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Speaking - Talking to others to convey information effectively.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
	Mathematics - Using mathematics to solve problems.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Coordination - Adjusting actions in relation to others' actions.
	Persuasion - Persuading others to change their minds or behavior.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
	Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Education & Training   Education:   Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.   Related Experience:   Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $86,616.00 $41.64  $27.98  $31.19 - $50.52  Hartford $86,779.00 $41.72  $29.99  $34.78 - $49.41  New London/Norwich $75,449.00 $36.28  $23.75  $23.40 - $45.08  Waterbury $93,684.00 $45.05  $32.67  $37.64 - $52.44

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   58   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer somewhat limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.