Switchboard Operators, Including Answering Service Go Back to List Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Technology used in this occupation:
	Electronic mail software

Tasks
	Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
	Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
	Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
	Relay or route written or verbal messages.
	Place telephone calls or arrange conference calls as instructed.
	Monitor alarm systems to ensure that secure conditions are maintained.
	Contact security staff members when necessary, using radio-telephones.
	Keep records of calls placed and charges incurred.
	Record messages, suggesting rewording for clarity or conciseness.
	Stamp messages with time and date and file them appropriately.

Skills
	Speaking - Talking to others to convey information effectively.
	Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
	Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
	Service Orientation - Actively looking for ways to help people.
	Writing - Communicating effectively in writing as appropriate for the needs of the audience.
	Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
	Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
	Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
	Coordination - Adjusting actions in relation to others' actions.
	Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge
	Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
	English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
	Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
	Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
	Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
	Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
	Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
	Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
	Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
	Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education & Training   Education:   These occupations usually require a high school diploma.   Related Experience:   Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

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Wage Information
	Region Average Entry Level  Mid-Range  Annual  Hourly  Statewide $39,643.00 $19.06  $16.05  $16.92 - $20.04  Bridgeport/Stamford $40,283.00 $19.37  $16.93  $17.41 - $19.79  New Haven $41,469.00 $19.94  $16.45  $17.21 - $23.22  Torrington $38,581.00 $18.55  $16.03  $16.78 - $20.04

Occupation Outlook ( 2016 - 2026 ) Average Annual Job Openings:   29   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.

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	Some of the occupational information on this page is formulated from O*NETTM v17.0 data. O*NETTM is a trademark of the U.S. Department of Labor, Employment and Training Administration.