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Southwest Workforce Investment Area (1Q 2015)
All Industry
Estimated employment6,430
Mean wage19.43
Entry wage12.36
10th percentile wage10.77
50th percentile wage18.42
90th percentile wage29.26
 Top Employing Industries
 IndustryEmployment % 
Financial Activities1,84028.5%
Trade, Transportation & Utilities1,47022.8%
Professional & Business Services1,34020.9%
Manufacturing2904.5%
Other Services2003.0%
 Best Paying Industries
 IndustryEmploymentMedian
Wage
Public Adminsitration4028.12
Manufacturing29022.38
Financial Activities1,84020.32
Professional & Business Services1,34019.83
Education & Health Services15019.27
Customer Service Representatives (43-4051)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Mean Wage History
YearThis OccupationCompared to
Occupational Group		Difference
Current$19.43 $21.16  -$1.73
2014$19.30+.7%$21.02 +.7%-$1.71
2013$18.93+2.0%$20.61 +2.0%-$1.68
2012$18.55+2.0%$20.20 +2.0%-$1.65
2011$18.23+1.7%$19.86 +1.7%-$1.62
2010$17.90+1.8%$19.50 +1.8%-$1.59
2009$17.62+1.6%$19.19 +1.6%-$1.56
2008$17.29+1.9%$18.83 +1.9%-$1.53
2007$16.81+2.8%$18.31 +2.8%-$1.49
2006$16.28+3.3%$17.73 +3.3%-$1.44
YearThis OccupationCompared to
All Occupations		Difference
Current$19.43 $30.69  -$11.26
2014$19.30+.7%$30.44 +.8%-$11.13
2013$18.93+2.0%$29.79 +2.2%-$10.86
2012$18.55+2.0%$29.19 +2.1%-$10.64
2011$18.23+1.7%$28.69 +1.7%-$10.45
2010$17.90+1.8%$28.24 +1.6%-$10.33
2009$17.62+1.6%$27.76 +1.7%-$10.14
2008$17.29+1.9%$27.39 +1.4%-$10.09
2007$16.81+2.8%$26.68 +2.6%-$9.87
2006$16.28+3.3%$25.83 +3.3%-$9.55

Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.

Reference Date: 1st Quarter 2015

State of Connecticut Department of Labor Office of Research
200 Folly Brook Boulevard Wethersfield, CT 06109
Phone: 860-263-6285
Go to the Connecticut Department of Labor's Office of Research website

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Top Areas For This Occupation
Best Pay
North Central 19.88 12,070
Southwest 19.43 6,430
South Central 19.39 5,130
Northwest 18.06 2,400
Eastern 15.73 1,850
Highest Employment
North Central 19.88 12,070
Southwest 19.43 6,430
South Central 19.39 5,130
Northwest 18.06 2,400
Eastern 15.73 1,850
Wages in other areas