Switchboard Operators, Including Answering Service (43-2011) in Connecticut



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State of Connecticut (1Q 2017)
All Industry
Estimated employment		630
Mean wage		$17.95
Entry wage		$13.39
10th percentile wage		$12.45
50th percentile wage		$17.94
90th percentile wage		$24.08

Top Employing Industries
Industry	Employment Percent
Hospitals	110	17.2%
Ambulatory Health Care Services	100	16.5%
Administrative and Support Services	70	10.4%
Educational Services	40	5.8%

Best Paying Industries
Industry	Employment Median Wage
Professional, Scientific, and Technical Services	40	20.37
Educational Services	40	18.85
Public Administration	30	18.69
Insurance Carriers and Related Activities	10	18.68

Switchboard Operators, Including Answering Service (43-2011)

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


Median Wage History
Year	This Occupation		Compared to Occupational Group		Difference
Current	$17.94		$19.79		-$1.85
2016	$17.24	+4.1%	$19.02	+4.1%	-$1.77
2015	$16.81	+2.5%	$18.55	+2.5%	-$1.73
2014	$16.49	+2%	$18.18	+2%	-$1.69
2013	$16.16	+2%	$17.82	+2%	-$1.66
2012	$15.88	+1.7%	$17.52	+1.7%	-$1.63
2011	$15.59	+1.8%	$17.20	+1.8%	-$1.60
2010	$15.35	+1.6%	$16.93	+1.6%	-$1.58
2009	$15.06	+1.9%	$16.61	+1.9%	-$1.55
2008	$14.65	+2.8%	$16.16	+2.8%	-$1.51
Year	This Occupation		Compared to All Occupations		Difference
Current	$17.94		$22.06		-$4.12
2016	$17.24	+4.1%	$21.36	+3.3%	-$4.11
2015	$16.81	+2.5%	$20.91	+2.1%	-$4.09
2014	$16.49	+2%	$20.46	+2.2%	-$3.97
2013	$16.16	+2%	$20.05	+2.1%	-$3.89
2012	$15.88	+1.7%	$19.70	+1.7%	-$3.82
2011	$15.59	+1.8%	$19.39	+1.6%	-$3.80
2010	$15.35	+1.6%	$19.07	+1.7%	-$3.72
2009	$15.06	+1.9%	$18.81	+1.4%	-$3.75
2008	$14.65	+2.8%	$18.33	+2.6%	-$3.68

Reference Date: 1st Quarter 2017

Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.


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