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North Central WDA (1Q 2016)
All Industry
Estimated employment11,860
Mean wage$20.09
Entry wage$12.67
10th percentile wage$10.82
50th percentile wage$19.17
90th percentile wage$30.26
Top Employing Industries
 IndustryEmployment / Percent
Professional and Business Services3,87032.7%
Financial Activities3,03025.5%
Trade, Transportation and Utilities2,48020.9%
Education and Health Services6705.6%
Manufacturing5604.8%
Top Paying Industries
 IndustryEmployment / Median Wage
Information$33.81
Public Administration30$26.22
Construction$25.19
Financial Activities3,030$21.71
Manufacturing560$20.27
Customer Service Representatives (43-4051)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Mean Wage History
YearThis
Occupation		Compared to
Occupational Group		Difference
Current$19.17 $19.53  -$0.36
2015$18.48+3.8%$18.82 +3.8%-$0.34
2014$18.11+2.0%$18.45 +2.0%-$0.34
2013$17.75+2.0%$18.09 +2.0%-$0.33
2012$17.45+1.7%$17.78 +1.7%-$0.32
2011$17.13+1.8%$17.46 +1.8%-$0.32
2010$16.86+1.6%$17.18 +1.6%-$0.31
2009$16.55+1.9%$16.86 +1.9%-$0.31
2008$16.09+2.8%$16.40 +2.8%-$0.30
2007$15.58+3.3%$15.87 +3.3%-$0.29
YearThis
Occupation		Compared to
All Occupations		Difference
Current$19.17 $21.85  -$2.68
2015$18.48+3.8%$21.24 +2.9%-$2.76
2014$18.11+2.0%$20.78 +2.2%-$2.67
2013$17.75+2.0%$20.37 +2.1%-$2.61
2012$17.45+1.7%$20.02 +1.7%-$2.56
2011$17.13+1.8%$19.70 +1.6%-$2.56
2010$16.86+1.6%$19.37 +1.7%-$2.50
2009$16.55+1.9%$19.11 +1.4%-$2.56
2008$16.09+2.8%$18.62 +2.6%-$2.52
2007$15.58+3.3%$18.02 +3.3%-$2.44
Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2016
Top Areas For This Occupation
Best Pay
Median Wage / Employment
North Central $19.17 11,860
Southwest $19.07 6,230
Northwest $18.52 3,130
South Central $17.93 5,970
Eastern $14.08 2,070
Highest Employment
Median Wage / Employment
North Central $19.17 11,860
Southwest $19.07 6,230
South Central $17.93 5,970
Northwest $18.52 3,130
Eastern $14.08 2,070
Wages in other areas
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