Connecticut Department of Labor's Office of Research

2018 - 2028 Connecticut Employment Projections for Office and Administrative Support Occupations

Office and Administrative Support Occupations - Employment Projections (2018-2028)

Occupational Group / Group Title / Job Description / Job Title		Employment Projections				2018 - 2028 Annual				1Q2020 Wages		Occupation Requirements Education/Work Experience Training Availability	Find Employers Search for Employment
		2018	2028	10 Year Change Net / Percent		Exits	Transfers	Change	Total	Hourly	Annual
	Office and Administrative Support	264,672	257,394	-7,278	-2.8%	12,637	17,826	-728	29,735	$21.72	$45,180

Supervisors of Office and Administrative Support Workers		27,753	27,313	-440	-1.6%	1,032	1,852	-44	2,840
	First-Line Supervisors of Office and Administrative Support Workers	27,753	27,313	-440	-1.6%	1,032	1,852	-44	2,840	$31.19	$64,876	High School < 5 years

Communications Equipment Operators		1,122	867	-255	-22.7%	55	68	-26	97
	Switchboard Operators, Including Answering Service	1,028	781	-247	-24.0%	52	60	-25	87	$18.92	$39,352	High School Short OJT

Financial Clerks		35,983	34,794	-1,189	-3.3%	1,865	2,206	-119	3,952
	Bill and Account Collectors	1,890	1,750	-140	-7.4%	71	147	-14	204	$23.21	$48,283	High School Mod. OJT

	Billing and Posting Clerks	5,913	6,315	402	6.8%	252	412	40	704	$22.15	$46,081	High School Mod. OJT

	Bookkeeping, Accounting, and Auditing Clerks	19,505	18,775	-730	-3.7%	1,164	1,066	-73	2,157	$23.45	$48,775	Some college, no Mod. OJT

	Payroll and Timekeeping Clerks	1,695	1,639	-56	-3.3%	78	105	-6	177	$26.37	$54,849	High School Mod. OJT

	Procurement Clerks	1,001	972	-29	-2.9%	34	69	-3	100	$21.86	$45,466	High School Mod. OJT

	Tellers	5,225	4,556	-669	-12.8%	240	350	-67	523	$16.41	$34,118	High School Short OJT

Information and Record Clerks		61,896	61,517	-379	-0.6%	3,150	4,924	-38	8,036
	Brokerage Clerks	603	602	-1	-0.2%	29	34	0	63	$30.50	$63,452	High School Mod. OJT

	Court, Municipal, and License Clerks	1,123	1,183	60	5.3%	52	55	6	113	$24.53	$51,018	High School Long OJT

	Credit Authorizers, Checkers, and Clerks	234	212	-22	-9.4%	7	15	-2	20	$15.99	$33,247	High School Mod. OJT

	Customer Service Representatives	31,580	30,737	-843	-2.7%	1,496	2,656	-84	4,068	$18.56	$38,614	High School Short OJT

	Eligibility Interviewers, Government Programs	831	872	41	4.9%	33	48	4	85	$29.63	$61,639	High School Mod. OJT

	File Clerks	805	696	-109	-13.5%	43	49	-11	81	$16.81	$34,958	High School Short OJT

	Hotel, Motel, and Resort Desk Clerks	1,787	1,509	-278	-15.6%	90	189	-28	251	$13.52	$28,116	High School Short OJT

	Interviewers, Except Eligibility and Loan	1,941	1,941	0	0.0%	99	140	0	239	$20.12	$41,841	High School Short OJT

	Library Assistants, Clerical	1,790	1,766	-24	-1.3%	141	127	-2	266	$15.43	$32,080	High School Short OJT

	Loan Interviewers and Clerks	1,619	1,683	64	4.0%	62	106	6	174	$23.05	$47,925	High School Short OJT

	New Accounts Clerks	76	70	-6	-7.9%	3	5	-1	7	$19.55	$40,673	High School Mod. OJT

	Order Clerks	1,134	1,097	-37	-3.3%	47	82	-4	125	$20.82	$43,305	Some college, no Short OJT

	Human Resources Assistants, Except Payroll and Timekeeping	1,130	1,106	-24	-2.1%	41	86	-2	125	$23.70	$49,287	Associate's

	Receptionists and Information Clerks	15,690	16,431	741	4.7%	935	1,222	74	2,231	$17.61	$36,617	High School Short OJT

	Reservation and Transportation Ticket Agents and Travel Clerks	599	593	-6	-1.0%	25	43	-1	67	$16.75	$34,835	High School Short OJT

	Information and Record Clerks, All Other	909	977	68	7.5%	46	63	7	116	$23.87	$49,635	High School Short OJT

Material Recording, Scheduling, Dispatching, and Distributing Workers		43,416	44,826	1,410	3.3%	1,855	3,008	141	5,004
	Cargo and Freight Agents	723	759	36	5.0%	26	44	4	74			High School Short OJT

	Couriers and Messengers	973	971	-2	-0.2%	38	54	0	92	$19.25	$40,038	High School Short OJT

	Police, Fire, and Ambulance Dispatchers	1,078	1,126	48	4.4%	39	66	5	110	$27.73	$57,676	High School Mod. OJT

	Dispatchers, Except Police, Fire, and Ambulance	2,422	2,447	25	1.0%	86	145	2	233	$22.00	$45,764	High School Mod. OJT

	Meter Readers, Utilities	124	111	-13	-10.5%	5	7	-1	11	$30.83	$64,128	High School Short OJT

	Postal Service Clerks	1,049	1,103	54	5.2%	45	37	5	87	$24.21	$50,362	High School Short OJT

	Postal Service Mail Carriers	4,669	4,910	241	5.2%	175	181	24	380	$25.68	$53,404	High School Short OJT

	Postal Service Mail Sorters, Processors, and Processing Machine Operators	1,100	1,098	-2	-0.2%	50	40	0	90	$29.62	$61,609	High School Short OJT

	Production, Planning, and Expediting Clerks	4,749	5,242	493	10.4%	166	355	49	570	$26.29	$54,695	High School Mod. OJT

	Shipping, Receiving, and Traffic Clerks	7,356	7,470	114	1.5%	248	488	11	747	$18.11	$37,651	High School Short OJT

	Stock Clerks and Order Fillers	18,638	19,015	377	2.0%	953	1,553	38	2,544			High School Short OJT

	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	535	574	39	7.3%	25	38	4	67			High School Short OJT

Secretaries and Administrative Assistants		46,407	41,926	-4,481	-9.7%	2,264	2,680	-448	4,496
	Executive Secretaries and Executive Administrative Assistants	8,561	6,713	-1,848	-21.6%	391	463	-185	669	$35.01	$72,824	High School < 5 years

	Legal Secretaries	1,708	1,350	-358	-21.0%	78	93	-36	135	$28.02	$58,290	High School Mod. OJT

	Medical Secretaries	5,019	5,657	638	12.7%	274	324	64	662	$20.11	$41,810	High School Mod. OJT

	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	31,119	28,206	-2,913	-9.4%	1,520	1,800	-291	3,029	$23.39	$48,662	High School Short OJT

Other Office and Administrative Support Workers		48,095	46,151	-1,944	-4.0%	2,415	3,089	-194	5,310
	Computer Operators	267	210	-57	-21.4%	12	18	-6	24			High School Mod. OJT

	Data Entry Keyers	1,456	1,134	-322	-22.1%	58	91	-32	117	$19.03	$39,577	High School Short OJT

	Word Processors and Typists	475	322	-153	-32.2%	24	24	-15	33	$22.42	$46,634	High School Short OJT

	Insurance Claims and Policy Processing Clerks	4,512	4,486	-26	-0.6%	166	281	-3	444	$25.59	$53,230	High School Mod. OJT

	Mail Clerks and Mail Machine Operators, Except Postal Service	1,979	1,901	-78	-3.9%	93	122	-8	207	$17.09	$35,562	High School Short OJT

	Office Clerks, General	31,220	29,969	-1,251	-4.0%	1,710	1,952	-125	3,537	$18.57	$38,625	High School Short OJT

	Office Machine Operators, Except Computer	432	371	-61	-14.1%	24	27	-6	45	$20.03	$41,677	High School Short OJT

	Proofreaders and Copy Markers	116	108	-8	-6.9%	7	8	-1	14	$15.96	$33,196	Bachelor's

	Statistical Assistants	163	172	9	5.5%	7	14	1	22	$34.24	$71,226	Bachelor's

	Office and Administrative Support Workers, All Other	7,395	7,404	9	0.1%	311	549	1	861	$12.16	$25,279	High School Short OJT


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