Connecticut Department of Labor's Office of Research

2016 - 2026 Connecticut Employment Projections for Office and Administrative Support Occupations

Office and Administrative Support Occupations - Employment Projections (2016-2026)

Occupational Group / Group Title / Job Description / Job Title		Employment Projections				2016 - 2026 Annual				1Q2018 Wages		Occupation Requirements Education/Work Experience Training Availability	Find Employers Search for Employment
		2016	2026	10 Year Change Net / Percent		Exits	Transfers	Change	Total	Hourly	Annual
	Office and Administrative Support Occupations	272,579	270,985	-1,594	-0.6%	13,865	16,250	-159	29,956	$20.03	$41,670
Supervisors of Office and Administrative Support Workers		25,104	25,592	488	1.9%	984	1,463	49	2,496
	First-Line Supervisors of Office and Administrative Support Workers	25,104	25,592	488	1.9%	984	1,463	49	2,496	$30.56	$63,575	HS 5 years

Communications Equipment Operators		892	720	-172	-19.3%	49	56	-17	88
	Switchboard Operators, Including Answering Service	640	496	-144	-22.5%	36	38	-14	60	$18.32	$38,108	HS Short OJT
Financial Clerks		37,640	37,217	-423	-1.1%	2,005	2,013	-42	3,976
	Bill and Account Collectors	2,675	2,594	-81	-3.0%	99	173	-8	264	$22.20	$46,174	HS Mod. OJT

	Billing and Posting Clerks	6,042	6,724	682	11.3%	273	351	68	692	$22.01	$45,785	HS Mod. OJT

	Bookkeeping, Accounting, and Auditing Clerks	20,117	19,689	-428	-2.1%	1,232	956	-43	2,145	$22.38	$46,532	Some college No degree Mod. OJT

	Payroll and Timekeeping Clerks	2,133	2,078	-55	-2.6%	89	118	-6	201	$25.06	$52,121	HS Mod. OJT

	Procurement Clerks	803	779	-24	-3.0%	33	51	-2	82	$21.36	$44,444	HS Mod. OJT

	Tellers	5,147	4,609	-538	-10.4%	250	313	-54	509	$16.09	$33,471	HS Short OJT

Information and Record Clerks		62,137	63,977	1,840	3.0%	3,352	4,432	184	7,968
	Brokerage Clerks	722	724	2	0.3%	18	55	0	73	$27.81	$57,843	HS Mod. OJT

	Correspondence Clerks	62	62	0	0.0%	3	4	0	7	$19.82	$41,220	HS Short OJT

	Court, Municipal, and License Clerks	1,155	1,168	13	1.1%	52	46	1	99	$23.97	$49,869	HS Mod. OJT

	Credit Authorizers, Checkers, and Clerks	226	218	-8	-3.5%	8	14	-1	21	$17.83	$37,085	HS Mod. OJT

	Customer Service Representatives	32,328	33,016	688	2.1%	1,670	2,451	69	4,190	$18.66	$38,804	HS Short OJT

	Eligibility Interviewers, Government Programs	882	884	2	0.2%	35	42	0	77	$29.50	$61,354	HS Mod. OJT

	File Clerks	1,180	1,041	-139	-11.8%	68	67	-14	121	$16.11	$33,502	HS Short OJT

	Hotel, Motel, and Resort Desk Clerks	1,672	1,793	121	7.2%	96	171	12	279	$11.83	$24,607	HS Short OJT

	Interviewers, Except Eligibility and Loan	1,578	1,643	65	4.1%	86	101	6	193	$19.67	$40,913	HS Short OJT

	Library Assistants, Clerical	1,518	1,612	94	6.2%	124	94	9	227	$13.93	$28,968	HS Short OJT

	Loan Interviewers and Clerks	1,784	1,904	120	6.7%	66	106	12	184	$22.58	$46,962	HS Short OJT

	New Accounts Clerks	96	92	-4	-4.2%	4	6	0	10	$18.43	$38,354	HS Mod. OJT

	Order Clerks	1,405	1,344	-61	-4.3%	64	90	-6	148	$19.67	$40,923	HS Short OJT

	Human Resources Assistants, Except Payroll and Timekeeping	1,275	1,224	-51	-4.0%	53	84	-5	132	$22.48	$46,747	Associates

	Receptionists and Information Clerks	13,920	14,702	782	5.6%	890	950	78	1,918	$16.40	$34,116	HS Short OJT

	Reservation and Transportation Ticket Agents and Travel Clerks	730	778	48	6.6%	32	45	5	82	$15.92	$33,103	HS Short OJT

	Information and Record Clerks, All Other	1,604	1,772	168	10.5%	82	106	17	205	$21.10	$43,881	HS Short OJT
Material Recording, Scheduling, Dispatching, and Distributing Workers		46,951	48,941	1,990	4.2%	2,216	2,898	199	5,313
	Cargo and Freight Agents	458	504	46	10.0%	15	24	5	44			HS Short OJT

	Couriers and Messengers	834	893	59	7.1%	40	38	6	84	$14.86	$30,923	HS Short OJT

	Police, Fire, and Ambulance Dispatchers	1,225	1,311	86	7.0%	45	68	9	122	$26.76	$55,642	HS Mod. OJT

	Dispatchers, Except Police, Fire, and Ambulance	2,736	2,648	-88	-3.2%	95	145	-9	231	$19.88	$41,333	HS Mod. OJT

	Meter Readers, Utilities	171	162	-9	-5.3%	5	7	-1	11	$28.76	$59,829	HS Short OJT

	Postal Service Clerks	996	1,069	73	7.3%	52	28	7	87	$28.81	$59,942	HS Short OJT

	Postal Service Mail Carriers	4,380	4,704	324	7.4%	176	128	32	336	$29.23	$60,812	HS Short OJT

	Postal Service Mail Sorters, Processors, and Processing Machine Operators	1,122	1,145	23	2.0%	48	32	2	82	$28.18	$58,611	HS Short OJT

	Production, Planning, and Expediting Clerks	4,635	5,189	554	11.9%	170	319	55	544	$24.66	$51,292	HS Mod. OJT

	Shipping, Receiving, and Traffic Clerks	6,668	6,912	244	3.7%	265	404	24	693	$17.35	$36,082	HS Short OJT

	Stock Clerks and Order Fillers	23,104	23,745	641	2.8%	1,279	1,669	64	3,012	$12.30	$25,590	HS Short OJT

	Weighers, Measurers, Checkers, and Samplers, Recordkeeping	622	659	37	5.9%	25	37	4	66	$17.73	$36,870	HS Short OJT
Secretaries and Administrative Assistants		48,101	43,777	-4,324	-9.0%	2,475	2,407	-432	4,450
	Executive Secretaries and Executive Administrative Assistants	8,457	6,753	-1,704	-20.1%	410	398	-170	638	$34.38	$71,518	HS 5 years

	Legal Secretaries	1,535	1,219	-316	-20.6%	74	72	-32	114	$25.64	$53,329	HS Mod. OJT

	Medical Secretaries	4,092	4,770	678	16.6%	239	232	68	539	$20.25	$42,121	HS Mod. OJT

	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	34,017	31,035	-2,982	-8.8%	1,752	1,704	-298	3,158	$21.60	$44,936	HS Short OJT

Other Office and Administrative Support Workers		51,754	50,761	-993	-1.9%	2,785	2,981	-99	5,667
	Computer Operators	346	272	-74	-21.4%	12	19	-7	24	$27.19	$56,543	HS Mod. OJT

	Data Entry Keyers	1,537	1,190	-347	-22.6%	70	88	-35	123	$18.60	$38,682	HS Short OJT

	Word Processors and Typists	1,032	692	-340	-33.0%	55	41	-34	62	$20.39	$42,407	HS Short OJT

	Desktop Publishers	96	89	-7	-7.3%	4	6	-1	9	$24.53	$51,016	Associates Short OJT

	Insurance Claims and Policy Processing Clerks	5,293	5,827	534	10.1%	238	312	53	603	$23.70	$49,286	HS Mod. OJT

	Mail Clerks and Mail Machine Operators, Except Postal Service	1,700	1,605	-95	-5.6%	90	93	-10	173	$16.71	$34,741	HS Short OJT

	Office Clerks, General	33,994	33,077	-917	-2.7%	1,968	1,918	-92	3,794	$18.00	$37,453	HS Short OJT

	Office Machine Operators, Except Computer	727	601	-126	-17.3%	29	44	-13	60	$17.85	$37,136	HS Short OJT

	Proofreaders and Copy Markers	134	132	-2	-1.5%	11	9	0	20	$16.71	$34,751	Bachelors

	Statistical Assistants	84	88	4	4.8%	4	6	0	10	$32.26	$67,096	Bachelors

	Office and Administrative Support Workers, All Other	6,811	7,188	377	5.5%	304	445	38	787	$11.38	$23,665	HS Short OJT


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