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Norwich-New London LMA (1Q 2020)
All Industry
Estimated employment2,400
Mean wage$16.73
Entry wage$11.45
10th percentile wage$11.10
50th percentile wage$14.16
90th percentile wage$27.18
Top Employing Industries
 IndustryEmployment
Percent
Leisure and Hospitality1,02042.2%
Trade, Transportation,, and Utilities60024.8%
Financial Activities2008.5%
Professional and Business Services1706.9%
Top Paying Industries
 IndustryEmployment
Median Wage
Public Administration3026.99
Financial Activities20023.65
Construction2021.84
Other Services1020.78
Customer Service Representatives (43-4051)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Median Wage History
YearThis
Occupation		Compared to
Occupational Group		Difference
Current$14.16 $19.75  -$5.59
2019$13.57+4.4%$18.92 +4.4%-$5.35
2018$13.10+3.5%$18.28 +3.5%-$5.17
2017$12.77+2.6%$17.81 +2.6%-$5.04
2016$12.39+3.1%$17.27 +3.1%-$4.88
2015$12.08+2.5%$16.85 +2.5%-$4.76
2014$11.84+2.0%$16.52 +2.0%-$4.67
2013$11.61+2.0%$16.19 +2.0%-$4.58
2012$11.41+1.7%$15.91 +1.7%-$4.50
2011$11.20+1.8%$15.62 +1.8%-$4.42
YearThis
Occupation		Compared to
All Occupations		Difference
Current$14.16 $21.00  -$6.84
2019$13.57+4.4%$20.15 +4.2%-$6.57
2018$13.10+3.5%$19.53 +3.1%-$6.42
2017$12.77+2.6%$19.01 +2.8%-$6.24
2016$12.39+3.1%$18.58 +2.3%-$6.19
2015$12.08+2.5%$18.19 +2.1%-$6.10
2014$11.84+2.0%$17.80 +2.2%-$5.95
2013$11.61+2.0%$17.44 +2.1%-$5.83
2012$11.41+1.7%$17.14 +1.7%-$5.73
2011$11.20+1.8%$16.87 +1.6%-$5.67
Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2020
Top Areas For This Occupation
Best Pay
Median Wage / Employment
Bridgeport-Stamford $19.607,450
Danbury $19.481,430
Hartford $18.8011,320
Waterbury $17.94970
Highest Employment
Median Wage / Employment
Hartford $18.8011,320
Bridgeport-Stamford $19.607,450
New Haven $17.854,780
Norwich-New London $14.162,400
Wages in other areas
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