Customer Service Representatives (43-4051) in Connecticut



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State of Connecticut (1Q 2017)
All Industry
Estimated employment		31,790
Mean wage		$20.05
Entry wage		$12.48
10th percentile wage		$11.16
50th percentile wage		$18.98
90th percentile wage		$30.79

Top Employing Industries
Industry	Employment Percent
Insurance Carriers and Related Activities	4,130	13%
Professional, Scientific, and Technical Services	3,220	10.1%
Administrative and Support Services	2,960	9.3%
Management of Companies and Enterprises	1,550	4.9%

Best Paying Industries
Industry	Employment Median Wage
Broadcasting (except Internet)		34.12
Utilities	320	28.64
Other Information Services	160	26.80
Public Administration	240	26.08

Customer Service Representatives (43-4051)

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.


Median Wage History
Year	This Occupation		Compared to Occupational Group		Difference
Current	$18.98		$19.79		-$0.80
2016	$18.24	+4.1%	$19.02	+4.1%	-$0.77
2015	$17.79	+2.5%	$18.55	+2.5%	-$0.75
2014	$17.44	+2%	$18.18	+2%	-$0.74
2013	$17.09	+2%	$17.82	+2%	-$0.72
2012	$16.80	+1.7%	$17.52	+1.7%	-$0.71
2011	$16.50	+1.8%	$17.20	+1.8%	-$0.70
2010	$16.24	+1.6%	$16.93	+1.6%	-$0.69
2009	$15.93	+1.9%	$16.61	+1.9%	-$0.67
2008	$15.49	+2.8%	$16.16	+2.8%	-$0.66
Year	This Occupation		Compared to All Occupations		Difference
Current	$18.98		$22.06		-$3.08
2016	$18.24	+4.1%	$21.36	+3.3%	-$3.11
2015	$17.79	+2.5%	$20.91	+2.1%	-$3.11
2014	$17.44	+2%	$20.46	+2.2%	-$3.02
2013	$17.09	+2%	$20.05	+2.1%	-$2.95
2012	$16.80	+1.7%	$19.70	+1.7%	-$2.90
2011	$16.50	+1.8%	$19.39	+1.6%	-$2.89
2010	$16.24	+1.6%	$19.07	+1.7%	-$2.83
2009	$15.93	+1.9%	$18.81	+1.4%	-$2.87
2008	$15.49	+2.8%	$18.33	+2.6%	-$2.83

Reference Date: 1st Quarter 2017

Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.


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