Customer Service Representatives (43-4051) in Norwich-New London Labor Market Area

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Customer Service Representatives (43-4051) in Norwich-New London Labor Market Area

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Norwich-New London LMA (1Q 2023)
All Industry
Estimated employment		1,870
Mean wage		$19.77
Entry wage		$14.50
10th percentile wage		$14.31
50th percentile wage		$18.23
90th percentile wage		$28.61

Top Employing Industries
Industry	Employment / Percent
General Merchandise Retailers	250	13.2%
Ambulatory Health Care Services	160	8.4%
Professional, Scientific, and Technical Services	110	5.6%
Credit Intermediation and Related Activities	100	5.4%

Top Paying Industries
Industry	Employment / Median Wage
Merchant Wholesalers, Nondurable Goods	20	$29.19
Professional, Scientific, and Technical Services	110	$24.81
Insurance Carriers and Related Activities	40	$23.70
Credit Intermediation and Related Activities	100	$22.93

Customer Service Representatives (43-4051)

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.


Median Wage History
Year	This Occupation		Compared to Occupational Group		Difference
Current	$18.23		$22.66		-$4.43
2022	$17.65	+3.3%	$21.94	+3.3%	-$4.28
2021	$16.69	+5.8%	$20.74	+5.8%	-$4.05
2020	$16.13	+3.5%	$20.05	+3.5%	-$3.91
2019	$15.68	+2.9%	$19.49	+2.9%	-$3.81
2018	$15.20	+3.2%	$18.89	+3.2%	-$3.69
2017	$14.70	+3.4%	$18.27	+3.4%	-$3.57
2016	$14.32	+2.7%	$17.79	+2.7%	-$3.47
2015	$13.89	+3.1%	$17.27	+3.1%	-$3.37
2014	$13.59	+2.2%	$16.89	+2.2%	-$3.30
Year	This Occupation		Compared to All Occupations		Difference
Current	$18.23		$24.55		-$6.32
2022	$17.65	+3.3%	$23.73	+3.4%	-$6.08
2021	$16.69	+5.8%	$22.46	+5.7%	-$5.77
2020	$16.13	+3.5%	$21.69	+3.5%	-$5.55
2019	$15.68	+2.9%	$21.07	+2.9%	-$5.39
2018	$15.20	+3.2%	$20.46	+3.0%	-$5.25
2017	$14.70	+3.4%	$19.87	+2.9%	-$5.17
2016	$14.32	+2.7%	$19.41	+2.4%	-$5.09
2015	$13.89	+3.1%	$18.92	+2.6%	-$5.02
2014	$13.59	+2.2%	$18.52	+2.2%	-$4.92

Note: The mid-wage is the median wage. The average wage is the mean wage. The entry-level wage is equal to the average of the lower third of reported wages for the occupation. The wage range consists of the 10th and 90th percentiles; 80% of workers earn between this wage range, 10% earn less while 10% earn more.
Reference Date: 1st Quarter 2023

Top Areas For This Occupation

Best Pay
Median Wage / Employment
Bridgeport-Stamford	$22.33	7,830
Hartford	$21.75	10,550
New Haven	$20.37	4,230
Danbury	$20.35	1,530
Waterbury	$18.72	1,010

Highest Employment
Median Wage / Employment
Hartford	$21.75	10,550
Bridgeport-Stamford	$22.33	7,830
New Haven	$20.37	4,230
Norwich-New London	$18.23	1,870
Danbury	$20.35	1,530


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