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Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel. Excludes “Baggage Porters and Bellhops” (39-6011). |
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- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provide boarding assistance to elderly, sick, or injured people.
- Open and close doors for passengers.
- Respond to passengers' questions, requests, or complaints.
- Explain and demonstrate safety procedures and safety equipment use.
- Perform equipment safety checks prior to departure.
- Signal transportation operators to stop or to proceed.
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- Service Orientation - Actively looking for ways to help people..
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
- Speaking - Talking to others to convey information effectively..
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action..
- Coordination - Adjusting actions in relation to others' actions..
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
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- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions..
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders..
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
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(Please note that some searches may not produce any results.) |
