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Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages. |
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- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Process incoming or outgoing mail, packages, or deliveries.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Place orders, such as for equipment, supplies, or catering for meetings.
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- Speaking - Talking to others to convey information effectively..
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times..
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do..
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents..
- Service Orientation - Actively looking for ways to help people..
- Writing - Communicating effectively in writing as appropriate for the needs of the audience..
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems..
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- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems..
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media..
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