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CONCIERGES
An Occupation in
 
Occupation Description:
 
  Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
 
Career Video:
  Video Icon  Concierges
  Open-captioning or video transcript included for the hearing impaired. Career videos brought to you by CareerOneStop. Copyright © 2017 All Rights Reserved.
 
Typical Tasks:
 
 
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Pick up and deliver items or run errands for guests.
 
Knowledge:
 
 
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction..
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar..
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology..
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources..
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming..
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits..
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems..
 
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Education & Training:
 
  Moderate-term on-the-job training (1 to 12 months)
 
Wage Information:
 
 
Region Average Annual Average Hourly Entry Level (hourly) Mid-Range  (hourly)
Statewide $37,408.00 $17.99 $15.59 $15.87 - $18.16
Bridgeport/Stamford $38,377.00 $18.45 $16.54 $17.10 - $18.33
Hartford $36,573.00 $17.59 $15.51 $15.60 - $17.80
New Haven $39,243.00 $18.86 $15.98 $16.65 - $19.55
New London/Norwich $34,573.00 $16.62 $15.13 $15.13 - $17.50
      
Select a town to see its region Not sure which Region applies to you?
    

 
Occupation Outlook:
 
 
Region Employment Average Annual Growth Rate Average Annual Job Openings
2022 2032
State of Connecticut 190 230 0.1% 36
 
 
Chart of Growth Rate and Annual Openings   Employment in this occupation is expected to grow more slowly than average, and the number of annual openings will offer limited job opportunities.
Key:
  N/A = Not Applicable, ***** = Over $60.00 per hour, ##### = Over $124,821
 
Similar Occupations:
 
 
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